This is one of the most important key figures in telephone customer service for companies: the First Contact Resolution Rate (FCR). It indicates how many customer concerns could be resolved during the
Interactive and intelligent voice services in customer care are still on the rise. Because even international companies like Amazon continue to rely on the telephone as their preferred contact channel
Are interactive and intelligent voice services experiencing a renaissance in customer care — or have they never really been away? Yes and yes, that's the answer. The fact is that our customers are con
Munich, November 2019 - The location of the CreaLog Telco Summit 2019 in mid-October in the Schwabing district surprised the participants with a spectacular view over the rooftops of Munich. But the s
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