Case Studies

A1 Telekom Austria

Dir. Elke Schaffer
Director Customer Service & Sales

"We want to strengthen our role as an innovative organization. This implies offering our customers modern-day telephone dialog capabilities using state-of-the-art speech recognition. Since the beginning of May, callers can forget about key pressing routines and ask the voice-enabled computer questions in free text. The positive reactions — not only from smartphone users — show we have made the right decision."

Voice Portal / Mobile Call Recording / Directory Inquiry / Corporate Customer IVR Solutions

A broad variety of award winning solutions was implemented by CreaLog for A1.

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