Multiple Views for Workload, Status, Agent List
Individual Agent Menu
Mobile Logon to the CCC
Call Information
Call Reason Coding
Agent Group information
Carrier Grade for NGN, IMS, VoLTE, and TDM networks
Multichannel Contact Center
Service Creation Environment
Comprehensive Rights Management System
Freely Defined User Groups
Powerful
Network Contact Center for Telcos
The CreaLog Network Contact Center Solution opens up great opportunities for Communication Service Providers to approach their corporate customers with a compelling
In addition to the basic functionalities, you can choose from the following additional modules:
Directory Assistance IVR/MRF Server for greeting and information announcements
With this module, inf
Basic Feature Scope
Search in the consolidated database with mature, fast and proven search algorithms
Easy and comfortable handling of the interfaces for the contact center employees
Individual
"Our main project success factors were: Building on a modular platform enabled us to quickly introduce additional features while the seamless migration to the new platform avoided any service disrupt
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