Our USPs
Full capture, store, analysis and monitoring of All-Net communication recording for MS Teams calls, mobile, and fixed calls incl. text messages/SMS
Recording of MS Teams multimedia content
What we record
Complete conversations by Voice
Complete conversations by Web- or App-Chat
Complete conversations by Video
Complete conversations using Screenshare
Fully compliant with recording for MS Teams
Compliance has never been so smart. CreaLog helps you achieve legally compliant, penalty-free and license-preserving consulting.
With CreaLog MS Teams Rec
Use the results
Identify newly emerging issues or problems in communication
Sustainably improve customer satisfaction and thus ensure the company's success
Permanently reduce employee fluctuation
Reliably determine
Why certain requests could not be resolved on the customer's first call (first resolution rate)
Which terms cause conversations to get out of hand and escalate
How the call flo
Record — Transcribe — Analyze
Immediately ready for use — employee-friendly — extended data protection
The recording of telephone conversations between customer and contact center agent or service s
Our website uses cookies. These have two functions: Firstly, they are necessary for the basic functionality of our website. Secondly, we can use cookies to continually improve our content for you. This is done by collecting and analysing pseudonymised data from website visitors. You can withdraw your consent to the use of cookies at any time.
