Network IVR Services
A Network IVR in conjunction with a MRF enables CSP and network operators to play prompts like out of coverage information, tariff information, perform a top-up process for
IVR Voice Portal
Professional voice self service for a new customer experience
Intelligent interactive voice response (IVR) systems, also known as VoiceBots, virtual assistants or conversational IVR
Benefits
Integrates all voting channels: Voice, SMS, USSD, and Web
Real time reporting and drawing of quiz and contest winners
Multi-lingual speech recognition
Open TV screen engine interf
Requirements
Create additional revenue through TV and Radio votes
Vote for artists, super talents, and models by phone, app or text message
Call-In shows for quizzes and contests
Attract broadc
Multiple Views for Workload, Status, Agent List
Individual Agent Menu
Mobile Logon to the CCC
Call Information
Call Reason Coding
Agent Group information
Carrier Grade for NGN, IMS, VoLTE, and TDM networks
Multichannel Contact Center
Service Creation Environment
Comprehensive Rights Management System
Freely Defined User Groups
Powerful
Network Contact Center for Telcos
The CreaLog Network Contact Center Solution opens up great opportunities for Communication Service Providers to approach their corporate customers with a compelling
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