Use the results
Identify newly emerging issues or problems in communication
Sustainably improve customer satisfaction and thus ensure the company's success
Permanently reduce employee fluctuation
Reliably determine
Why certain requests could not be resolved on the customer's first call (first resolution rate)
Which terms cause conversations to get out of hand and escalate
How the call flo
Record — Transcribe — Analyze
Immediately ready for use — employee-friendly — extended data protection
The recording of telephone conversations between customer and contact center agent or service s
Call Recording for Insurance Providers
The competent agencies of COMPLETE Insurance receive numerous telephone damage reports from customers every day, in which electronic products costing several th
Call Recording for Legal Services
Attorney Raabe calls managing director Hansen of BEST company. The reason: BEST Company was offered a settlement in a legal dispute with a supplier to avoid legal pr
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