To significantly increase customer and employee satisfaction and boost productivity, companies rely on analyzing customer conversations, evaluating the quality of dialogs and discussing them with serv
Software-based Media Ressource Funtion for Cloud Deployments
The CreaLog MRF building blocks help Communication Service Providers to deliver multimedia Services in VoLTE, 5G and fixed IMS networks.
Why anonymization and data protection for call recordings are so important to us
Conversations in customer care have been recorded for decades for documentation and quality improvement. Almost everyo
The driving force of the utility industry is the transformation from power generation to digital services like e-mobility as a megatrend. Modern, digital customers now expect utilities to provide them
Features
Use of market-leading cutting-edge technology
Speech recognition for 80 world languages
Syntax analysis for sentence contexts
MRCP and VXML support
VoiceID
Fast, easy and available everywhere – user authentication by telephone
Enhanced security through direct authentication – reduced fraud opportunities
Cost effective and flexibly deployable
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