Content Elemente ALLG.

Electronic insurance confirmation via voice dialog on the phone

Erklärfilm

Video featuring CreaLog experts (in German)

Wie Sie sich mit einem VoiceBot die Customer Experience versauen. Oder Kunden glücklich machen.

Webinar mit Stefan Riesel

We currently have no vacancies.

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☎ +49 89 324656-31

Your contact person is Annette Ruß.

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Soon after joining, I got the opportunity to lead a great team. The value of teamwork and trust in each other is impressive here.

Farish - Team Lead

As a working student, I was given the opportunity to play an important role in an international project, which helped my professional development enormously..

Anna - Specialist Bot and AI Development

Something I love the most about my job:
I work with colleagues and customers from different countries and backgrounds.

Shahin - Project Developer

Durch interessante und abwechslungsreiche Projekte bieten sich mir viele Möglichkeiten zur beruflichen Weiterentwicklung.

Khadija - Systems Engineer

Kleine, große oder sogar lebensrettende Projekte – mit meinen Kollegen sind sie alle spannend.

Tim - Solution Support Engineer

Hier kann ich großartige KI basierte Lösungen für den Kundenservice internationaler Kunden entwickeln.

Anne - Team Lead

Meet the Management Team

Michael Kloos
Founder and Managing Director

Dr. Bernd Plannerer
Managing Director

Stefanie Appel
Divisional Director Finance and Human Resources

Dr. Marcel Birkhold
Divisional Director

Annette Ruß
Marketing Director

Detailed Specifications

CreaLog Telecom Platform

Layered architecture

Distributed or central deployment

Cloud or on-premises

100,000+ concurrent contacts

5,000+ contacts per second

Designed for 99.999% availability

Geo-redundant architecture

All components n+1 or cluster redundant

Autonomous signaling / MRFP servers

Hot swappable components

Virtualization, VMware, KVM / OpenStack

Media Server Voice and Video (IVR)

Up to 1,000 voice channels per server

Up to 500 fax channels per server

Up to 580 channels conferencing per server

Speech recognition in 50+ languages and dialects

Text-to-speech for 40+ languages and dialects

Voice biometrics and speaker authentication

Voice recording with speech analytics

Conferencing for voice and video

VXML 2.1, MRCP v1/v2, MSML

SIP / SIP-I / SIP-T / SIP TLS(AES), RTP / SRTP

ISUP / BICC / ISDN / CAS, E1 / T1, STM-1

G.711, G.726, G.729a/b, G.722

AMR-WB, AMR-NB, EVS

H.264, H.263, VP8, MPEG-4, 3G-324M

Fax T.30, T.38

WebRTC / OPUS

Media Server SMS/MMS/USSD

Up to 500 contacts per second per server

Regular expression based analysis

Protocols: SMPP, HTTP, RCS, UCP, MAP, SIGTRAN

Media Server Web/Chat/E-mail

Protocols: SMTP

Signaling Server

Up to 300 conversations per second per server

Up to 2000 parallel conversations per server

IN suite with SCP and assisting IP

SIP application server

Service Broker

SIP, INAP / CAP / MAP, MSML

Operations, Administration, Maintenance (OAM)

Multi-tenant and multi-lingual web user interface

Configuration, reporting, service creation and provisioning

User interface for HTML, XML and HTML5 for iOS and Android

Suitable for operators, resellers / MVNOs, business customers

Rights management with users, groups, profiles and rights

Consolidated real-time / historical monitoring and reporting

Mass provisioning interfaces (CDR, offline transcription, CRM)

Diameter, charging CDRs, online/offline charging

SNMP v2

Platform Servers

Standard Oracle database server or PostgreSQL

Real-time Server for synchronization and counting

Distribution Server for automated software distribution

Logging Server for transaction logging and charging

Reporting Manager for report generation

Alarm Manager

Service Creation Environment

Consistent workflow creation for signaling, voice, SMS, USSD, web / chat, VXML

No-Code browser-based graphical user interface with drag-and-drop

Integrated script engine with 300+ commands

Integration of databases and web services (XML / SOAP parser)

DIN EN ISO 9001:2015, 14001:2015 and ISO/IEC 27001:2022 certified

The quality management system operated by CreaLog, has been certified according to ISO 9001:2015 (Reg. No. 12 100/104 17937 TMS) for Sales, Development and Operation of Telecommunication and Voice Automatization Solutions.

An Environmental Management System according to ISO 14001:2015 is included.

Please download our ISO Certificate (9001:2015|14001:2015) for reference.

The Information Security Management System operated by CreaLog, has been certified according to ISO/IEC 27001:2022 (Reg. No. 12 310 17937 TMS) for Sales, Development and Operation of Telecommunication and Voice Automatization Solutions.

Please download our ISO Certificate (27001:2022) for reference.

Gender Note

We want to be attentive in using language and try not to use only the masculine form as before. At the beginning of a text we want to mention the double form - i.e. to speak of readers, of customers and clients. In the further course of an article we want to alternate the masculine and feminine form or find neutral wording.

Corresponding terms therefore apply to all genders in the sense of equal treatment.

Servicebot Customer References (excerpt)

Clicking on one of the logos will take you to the corresponding case study.

For further information ...

... and a personal consultation

please contact us here!

Meet the Management Team

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