MCP: Enabling Generative AI to Act Safely
Generative AI only becomes truly valuable in customer service when it not only formulates responses but also understands customer concerns, uses context, a
Generative AI in Customer Service: CreaLog integrates AI agents, RAG, and MCP with voicebots, chatbots, and backend systems—securely, controllably, and with omnichannel capabilities.
AI Tools
The latest AI tools empower bots to harness the full potential of artificial intelligence (AI) efficiently and seamlessly. These tools are built on proven AI modules that rely on classic A
Recording with Bots
Recording with bots opens up entirely new possibilities that go far beyond simply storing audio and metadata. The CreaLog Omnichannel Recording Bots offer comprehensive recording
CreaLog Contact Center verbindet Bots, AI-Agents und digitale Kanäle zu einer integrierten Serviceumgebung – für Enterprises und als skalierbarer B2B-Service für Telcos.
CreaLog AI-chatbots/chatagents automate digital service processes via the web, apps, messaging apps, and Teams—for enterprises in customer service and for telecommunications companies as a scalable co
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