Definition: IVR Voice Portals offer AI-powered conversational technology for Contact Center and are focused on three stages of the workflow: Self-Service, Live Call Analytics and Recording
MCP: Enabling Generative AI to Act Safely
Generative AI only becomes truly valuable in customer service when it not only formulates responses but also understands customer concerns, uses context, a
Generative AI in Customer Service: CreaLog integrates AI agents, RAG, and MCP with voicebots, chatbots, and backend systems—securely, controllably, and with omnichannel capabilities.
AI Tools
The latest AI tools empower bots to harness the full potential of artificial intelligence (AI) efficiently and seamlessly. These tools are built on proven AI modules that rely on classic A
Recording with Bots
Recording with bots opens up entirely new possibilities that go far beyond simply storing audio and metadata. The CreaLog Omnichannel Recording Bots offer comprehensive recording
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