Enterprise IVR and Voicebots

Enterprise Voice Portal

Voice Self Services

Voice self-services simply means customer self-service over the telephone, using a voicebot or human-robot collaboration in your contact center

Automated voice dialogs are available round the clock, from anywhere and easily — by voice via  standard, SIP or mobile phone — cost-effective and without any wait time.

Voice self-services can be useful whenever the queuing time threatens to become too long for the caller or outside the contact center or help desk's opening hours.

The caller finds what he is looking for quickly, simply and voice controlled, at any time of day or night.

The company increases customer satisfaction since the caller is not staying "endlessly" in the call queue or running up against "Sorry just closed!".

Voice self-services are also a proven tool for "low-value" services. The low costs of voice self-services means it is possible to offer many services that simply would not be viable if supported by an employee.

Please check our Voice Portal Data Sheet for details or consult our testimonials and case studies section.

 

Video featuring CreaLog experts (in German)

Features

Announcements, pre-qualification, skills-based routing, customer self-service, voicemail

Super reliable detection of natural language input (NLU), speech synthesis (TTS) and voice biometrics


Simple configuration and administration

Extensive interface support for telephony and data processing

Modular design with expansion options


Similar Terms

Voice Portal, IVRS, Interactive Voice Response, Voice Browser, Call Center IVR, IVR Application

Servicebot Customer References (excerpt)

Clicking on one of the logos will take you to the corresponding case study.

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