An Enterprise Voice Portal offers options including sophisticated routing, database queries up to fully automated VoiceBot services. It can be either deployed at a Telco as a Voice Portal as a Service (VPaaS) for clients or on-premise for companies that feel the need for an integrated in-house solution of conversational IVR and Contact Center because service hotlines often require intelligent routing and self service using robots and cobots.
The CreaLog Enterprise IVR offers AI-powered conversational voice portal technology for Contact Center Intelligence and is focused on three stages of the contact or service center workflow:
It uses sophisticated speech recognition, voice biometrics, recording, transcription, speech analytics and text-to-speech technology.
With over 80 languages and dialects to choose from, speech recognition offers a broad choice for customer communication in native languages. With the CreaLog Service Creation Environment trained staff is able to create complex services using a graphical toolkit that supports scripting and object oriented programming. Web interfaces allow service creation for customers as well as safe service configuration and monitoring.
Voice self-services simply means customer self-service over the telephone, using a voicebot or human-robot collaboration in your contact center
Automated voice dialogs are available round the clock, from anywhere and easily — by voice via standard, SIP or mobile phone — cost-effective and without any wait time.
Voice self-services can be useful whenever the queuing time threatens to become too long for the caller or outside the contact center or help desk's opening hours.
The caller finds what he is looking for quickly, simply and voice controlled, at any time of day or night.
The company increases customer satisfaction since the caller is not staying "endlessly" in the call queue or running up against "Sorry just closed!".
Voice self-services are also a proven tool for "low-value" services. The low costs of voice self-services means it is possible to offer many services that simply would not be viable if supported by an employee.
Voice Portal, IVRS, Interactive Voice Response, Voice Browser, Call Center IVR, IVR Application