Voice self-services simply means customer self-service over the telephone, using a voicebot or human-robot collaboration in your contact center
Automated voice dialogs are available round the clock, from anywhere and easily — by voice via standard, SIP or mobile phone — cost-effective and without any wait time.
Voice self-services can be useful whenever the queuing time threatens to become too long for the caller or outside the contact center or help desk's opening hours.
The caller finds what he is looking for quickly, simply and voice controlled, at any time of day or night.
The company increases customer satisfaction since the caller is not staying "endlessly" in the call queue or running up against "Sorry just closed!".
Voice self-services are also a proven tool for "low-value" services. The low costs of voice self-services means it is possible to offer many services that simply would not be viable if supported by an employee.
Voice Portal, IVRS, Interactive Voice Response, Voice Browser, Call Center IVR, IVR Application
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