Today, companies feel the need for an integrated solution of contact center and IVR because service hotlines often require intelligent routing and self service should be part of any standard service offering.
CreaLog IVR is part of the CreaLog Contact Center Suite. It can run either in an integrated solution or standalone. Using the CreaLog IVR, operators can offer their customers voice portal technology featuring sophisticated speech recognition, voice biometrics, and text synthesis technology.
And there is no need for these customers to invest in implementation and technology expertise.
With over 50 languages and dialects to choose from, speech recognition offers a broad choice for customer communication in native languages. The CreaLog Service Creation Environment enables operators to create complex services using a graphical toolkit that supports scripting and object oriented programming. Web interfaces allow service creation for customers as well as safe service configuration and monitoring.