Telephone consultations between customers and bank employees via mobile or fixed networks must be recorded. This has been required since 2018 by the Europe-wide financial market directive MiFID II. A solution for the legally compliant recording (taping) of such conversations has become established throughout Europe: CreaLog Call Recording.
More than ten internationally active telecommunications companies have already opted for the intelligent solution of the Munich-based telco specialist CreaLog and are developing new business models for the entire financial sector on this basis. Among the users are Deutsche Telekom in seven European countries, A1 Telekom in Austria or Swisscom in Switzerland.
No app, no installations, full compliance
CreaLog Call Recording works with all devices and also records SMS and MMS. It requires neither an app nor additional installations. Before the call starts, an announcement is made informing about the legal recording obligation for this connection. The communication of the conversation partners is then recorded in two separate data streams and stored in the two sound channels of a stereo audio file.
Focus on business continuity
Traditional fixed-line call recording systems are threatened by disasters such as the current corona pandemic. They also limit the ability of employees to continue to advise their customers in their home office in accordance with the law. But thanks to CreaLog Call Recording, financial institutions can mobilize their teams and develop effective business continuity plans.
Integration with PostgreSQL database
CreaLog has already proven in several installations that the use of lean and highly secure database management systems (DBMS) such as PostgreSQL or Oracle is fully supported in combination with the current CreaLog Platform 7. PostgreSQL is ideally suited for business use, even in virtualized environments. Thanks to extensions and forks for clustering, replication and high availability as well as the parallel use and synchronization of distributed database servers, it meets all important requirements for use. The special feature of PostgreSQL is that there are no license costs, as it is open source software that has been continuously developed by a competent community since 1997.
Further links
CreaLog Mobile Call Recording at Deutsche Telekom:
CreaLog Call Recording at A1 Telekom Austria:
CreaLog Voice Recording at Swisscom:
https://www.swisscom.ch/en/business/enterprise/offer/enterprise-mobile/mvr.html
More information about Call Recording on the CreaLog Website
